Managed services

Guaranteeing customer satisfaction, the Synerway Professional Services department offers the following :

On-site installation and skill sharing

Advice and backup strategy

Installation of our Appliances and associated Agents

Solution configuration

Skill sharing

Backup and restoration tests

Post-Intervention

Analysis of initial backups

Intervention report

Dedicated Expert Contract (3, 6 or 12 days)

Synerway provides you with a dedicated technical expert for the period of your contract.

The Synerway expert takes responsibility for the management of the technical solution installed in your organization. He is there to guide you and provide advice on how best to manage your changing data protection requirements.

Guarantee the pertinence of the installed solution

Perform delicate technical operations (upgrades for example)

Manage customer infrastructure evolution

Manage backup policy

Etc..

Audits and Advice

You need to modify or develop your backup policy, take new environments into account, manage your changing architectures and infrastructures; Synerway has its own Audits and Advice department to handle these needs.

Factory Mastering

To deploy your backup Appliances on a large number of sites, we can help by proposing a Factory Mastering service.

After an initial consultation period, we deliver the Appliances directly to your sites pre-configured with your chosen backup policy and security constraints.

Managed Services

Under the name of Managed Services, Synerway has a range of supervision and administration services to remotely manage your Appliance or your pool of Appliances.

This range of services comprises :

Appliance supervision

A daily backup management service

Daily proactive Appliance log reception

Creation of an action plan in the event of a problem (in relation with the contracted Technical Support)

Tele-administration of your Appliance(s)

Upgrade management (in line with your maintenance contract)

Regular configuration audit

Backup strategy optimization

Send weekly activity report

Regular telephone contact between the client and Synerway