Professional Services

Our engineers and consultants number one priority is your satisfaction. We are committed to using our skills for your profit.


  • Customised audit of your backup solution in line with your IT architecture and your backup policies
  • Analysis and validation of your backup policy
  • Advice to optimise your backup policy
  • Advice about the evolution of your backup infrastructure
  • Backup, Restoration and ITIL
  • Cloud backup strategy
Conseil service sauvegarde protection données
expert formation installation appliance sauvegarde

Installation and hands-on training

Installation and skills sharing:

  • Advice and establishment of the backup strategy
  • Installation of our appliances and associated agents
  • Configurations
  • Skill sharing
  • Backup and restoration tests

After installation:

  • Test on first backups
  • Installation audit

Dedicated Expert Contract

You are in contact with a dedicated expert. This expert is your connection to Synerway who looks after your data protection infrastructure. He can intervene on site in order to advise you about maintaining and evolving Synerway appliances.



technicien expert sauvegarde PRA reprise d'activité
services managés exploitation administration PRA PCA

Managed services – Supervision, operations and remote solutions administration

The aim is to release IT staff from daily backup admin by entrusting us with these tasks:

  • Appliance supervision
  • A daily backup check
  • In case of detected errors, we provide an action plan
  • Remote appliance administration
  • Updates and maintenance
  • Frequent configuration audits
  • Management of backup strategies
  • Weekly summary reports
  • Regular client calls